Privacy & Policy
Last updated 11 Oct 2025 · 2 min read
Welcome to CareSync. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose and protect your personal information when you use the CareSync mobile app and website (collectively, the “Service”).
1. Information We Collect
We may collect the following types of information:
a. Personal Information
When you create an account or use our services, we may collect:
- Name, email address, phone number
- Date of birth and gender
- Login credentials
- Medical information you choose to upload or sync
b. Health Information
CareSync allows you to store and manage your health records. This may include:
- Lab results, prescriptions, vaccination records
- Clinical notes and diagnostic images
- Appointment history and medical contacts
c. Device and Usage Data
We automatically collect:
- Device type, operating system, and app version
- IP address and browser type
- Usage patterns (e.g., pages viewed, actions taken)
d. Cookies and Similar Technologies
We use cookies or similar tracking tools to enhance user experience and analytics.
2. How We Use Your Information
We may use your information to:
- Provide and personalize our services
- Store and sync your health records securely
- Send notifications and service updates
- Improve app performance and usability
- Comply with legal or regulatory obligations
3. How We Share Your Information
We do not sell your personal data.
We may share limited information only with:
- Service providers (e.g., cloud storage, analytics) who assist in operating our platform
- Healthcare providers or entities you choose to share data with
- Legal authorities, if required by law or to protect our rights
All third parties are bound by strict confidentiality and data protection agreements.
4. Data Storage and Security
Your data is encrypted during transfer and at rest using industry-standard security protocols. We regularly review our security practices to protect against unauthorized access, alteration, or disclosure. Despite these measures, no system is 100% secure, and we cannot guarantee absolute security.
5. Your Rights and Choices
Depending on your jurisdiction, you may have the right to:
- Access, correct, or delete your information
- Withdraw consent for data processing
- Download or transfer your health data
- File a complaint with a data protection authority
Requests can be made via support@caresync.com
6. Data Retention
We retain your information as long as your account is active or as needed to provide our services. You may request account deletion at any time.
7. Changes to this Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with a new “Last Updated” date. We will always notify you through email about changes to policy.
8. Contact Us
If you have questions or concerns about this Privacy Policy,
please contact us at: CareSync Privacy Team
Email: privacy@caresync.com
Address: 123 HealthTech Ave, Lagos.
